@extends('layouts.app')
@section('title', $ticket->ticket_number)
@section('sidebar') @include('customer._sidebar') @endsection
@section('content')
<div class="max-w-3xl space-y-4">
    <div class="bg-white rounded-xl border border-gray-200 p-5">
        <div class="flex items-center justify-between mb-1">
            <h1 class="text-lg font-bold">{{ $ticket->subject }}</h1>
            <span class="px-2 py-0.5 rounded text-xs status-{{ $ticket->status }}">{{ $ticket->status }}</span>
        </div>
        <p class="text-xs text-gray-400 mb-3">{{ $ticket->ticket_number }} • {{ $ticket->created_at->diffForHumans() }}</p>
        <p class="text-gray-700 whitespace-pre-line">{{ $ticket->description }}</p>
    </div>

    @foreach($ticket->publicReplies as $reply)
    <div class="rounded-xl p-4 border {{ $reply->user_id === $ticket->user_id ? 'bg-white border-gray-200' : 'bg-indigo-50 border-indigo-100' }}">
        <div class="flex items-center justify-between text-xs text-gray-500 mb-1">
            <span class="font-medium text-gray-700">{{ $reply->user_id === $ticket->user_id ? 'أنت' : 'فريق الدعم الفني' }}</span>
            <span>{{ $reply->created_at->diffForHumans() }}</span>
        </div>
        <p class="text-sm text-gray-700 whitespace-pre-line">{{ $reply->body }}</p>
    </div>
    @endforeach

    @if($ticket->status !== 'closed')
    <div class="bg-white rounded-xl border border-gray-200 p-4">
        <form method="POST" action="{{ route('customer.tickets.reply', $ticket) }}" class="space-y-3">
            @csrf
            <textarea name="body" rows="4" required placeholder="اكتب ردك..." class="w-full border border-gray-300 rounded-lg px-3 py-2"></textarea>
            <button class="bg-indigo-600 text-white rounded-lg px-5 py-2 text-sm hover:bg-indigo-700">إرسال</button>
        </form>
    </div>
    @else
    <form method="POST" action="{{ route('customer.tickets.reopen', $ticket) }}">
        @csrf
        <button class="bg-orange-500 text-white rounded-lg px-5 py-2 text-sm hover:bg-orange-600">إعادة فتح التذكرة</button>
    </form>
    @endif
</div>
@endsection